PH TECH Systems Status
All Systems Operational

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Welcome to the PH TECH status page. Subscribe and stay up-to-date on all employee-utilized systems.

PH TECH ITHelpDocs: http://ithelpdocs.phtech.com/

CIM Status: https://trust.phtech.com/

Phone System (Genesys Cloud) Operational
ACD Routing - Genesys Cloud Americas (US East) ? Operational
Chat - Genesys Cloud Americas (US East) ? Operational
Co-Browse - Genesys Cloud Americas (US East) ? Operational
Data Sync Integrations - Genesys Cloud Americas (US East) ? Operational
Directory - Genesys Cloud Americas (US East) ? Operational
Documents - Genesys Cloud Americas (US East) ? Operational
Email - Genesys Cloud Americas (US East) ? Operational
Fax - Genesys Cloud Americas (US East) ? Operational
GenesysCloud Soft Phone - Genesys Cloud Americas (US East) ? Operational
Inbound Calls - Genesys Cloud Americas (US East) ? Operational
IVR - Genesys Cloud Americas (US East) ? Operational
Login - Genesys Cloud Americas (US East) ? Operational
Outbound Calls - Genesys Cloud Americas (US East) ? Operational
Platform - Genesys Cloud Americas (US East) ? Operational
Quality Management - Genesys Cloud Americas (US East) ? Operational
Recording - Genesys Cloud Americas (US East) ? Operational
Reporting - Genesys Cloud Americas (US East) ? Operational
Screen Share - Genesys Cloud Americas (US East) ? Operational
Scripts - Genesys Cloud Americas (US East) ? Operational
Social - Genesys Cloud Americas (US East) ? Operational
Video - Genesys Cloud Americas (US East) ? Operational
Voicemail - Genesys Cloud Americas (US East) ? Operational
Workforce Optimization - Genesys Cloud Americas (US East) ? Operational
Zendesk Operational
Okta Operational
Fax Service Operational
Providence Operational
Genesis Operational
Kronos ? Operational
Sailpoint (PHP) Operational
Helpdesk Portal (PHP) Operational
Account Claiming Portal (PHP) Operational
Database Replication Operational
CIM 1 Operational
CIM 3 Operational
CIM 5 Operational
CIM 6 Operational
Remote Access Operational
Amazon WorkSpaces Operational
Network Operational
PH TECH HQ Operational
Google Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Calendar Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Google Calendar Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Forms Operational
Google Apps Google Groups Operational
Google Apps Google Keep Operational
Google Apps Google Meet Operational
Google Apps Google Sheets Operational
Google Apps Google Sites Operational
Google Apps Google Slides Operational
Google Apps Groups Operational
Google Apps Sites Operational
Slack Operational
Slack Messaging Operational
Slack Connections Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Login/SSO Operational
Slack Posts/Files Operational
Slack Search Operational
Slack Link Previews Operational
Slack Calls Operational
Slack Notifications Operational
Zoom Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Servers Operational
MOVEit SFTP (secure.phtech.com) Operational
Report Server Operational
MOVEit Automation Operational
ProProfs Knowledgebase (HelpDocs) Operational
Mobile Applications Operational
iPhone - iOS Operational
Android Operational
PolicyTech Operational
Zix (Secure Message Portal) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CIM - Database Replication Maintenance Jul 1, 2024 18:30-19:30 PDT
What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 6:30 PM to 7:30 PM on Monday (07-01-2024).
Posted on Jun 20, 2024 - 14:45 PDT
Past Incidents
Jul 1, 2024

No incidents reported today.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024
CIM 3 - Realtime Replication
Resolved - This incident has been resolved.
Jun 27, 15:06 PDT
Investigating - What is Happening: Replication failure on CIM 3.
What You Need to Do: Please DO NOT run reports on CIM 3 at this time.
Resolution ETA: 4:30 AM
Jun 26, 13:32 PDT
Jun 26, 2024
CIM - Database Replication Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 PDT
Scheduled - What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 8:00 PM to 9:00 PM on Wednesday (06-26-2024).
Jun 20, 14:41 PDT
Jun 25, 2024

No incidents reported.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
CIM 5 - Realtime Replication
Resolved - This incident has been resolved.
Jun 20, 10:06 PDT
Investigating - What is Happening: Realtime Replication failed on CIM 5.
What You Need to Do: Please DO NOT run reports on CIM 6 at this time.
Resolution ETA: 11:30 AM
Jun 20, 08:15 PDT
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

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